FAQ

Register on the website and make a deposit. After that, you will have access to all games, events, as well as gifts presented in our online casino.

Registration on the GreenSpin Casino website takes no more than 30 seconds. Just take a few simple steps and get on the path of a champion!

• In the upper right corner of the website, click the "Register" button.
• Enter your email address, create a password for your account, select a currency and your country.
• Check the box to confirm that you are 18 years old or older and you agree to the Terms and Conditions of the casino.
• Click the “Register” button and check your email – a welcome letter with a link to confirm your account will be sent to your email.

Check the Spam folder.

Some mailboxes may mark our emails as spam and send them to the junk mail folder. To receive letters from us, add our email address to the safe sender list.

We also recommend that you verify that you entered a correct email address when registering on the GreenSpin Casino website and contact customer support.

Click the "Login" button in the upper right corner of the website and use the "Forgot your password?" link. Enter an email address provided during registration, click the "Reset Password" button. An email will be sent to your email with instructions on how to reset your password. It usually arrives within seconds, but there may be delays in delivery depending on the email service you are using.

Playing for real money is allowed to individuals who are at least 18 years old. Our casino also has country restrictions. Players from the UK, USA, Spain, France, Israel, Lithuania, the Netherlands and the Netherlands Antilles cannot play on the website for real money. In some countries, online gambling is prohibited by law. The player is solely responsible for complying with laws in his country (or state) regarding cash games.

To log out, click on the profile icon in the upper right corner of the website. Click on the Log Out button located at the bottom of the drop-down menu. Verify that the logout was successful. This measure will prevent unauthorized use of your account by third parties.

We support the following currencies: USD, EUR, RUB, NOK, AUD, JPY, NZD, CAD, PLN.

As well as cryptocurrencies: BTC, BCH, ETH, LTC, USDT.

We use many payment systems that you can use to make a deposit. You just need to choose the most convenient one for you.

To make a deposit, click the "Deposit" button in the upper right corner of the page and follow the instructions on the page. You can find more information about the available payment methods for making deposits at Payment methods.

After you made a deposit, the funds are immediately credited to your balance. You can check the availability of funds in your account in the "Balance" section.

If your balance has not been replenished within an hour, please contact our customer support.

If you make a deposit in cryptocurrency and do not see a change in your balance in the casino, the reason may be that the transaction has not yet been confirmed by the blockchain or your wallet has not yet sent the funds. You can check the status of your transaction yourself or contact our customer support.

Click on the profile icon in the upper right corner of the website. In the drop-down menu, click the "Payout" button. In the "Payouts" tab, select the withdrawal amount and click the "Withdraw" button.

Remember that the money is accumulated in your account and you do not have to withdraw it after each game session. You can learn more about the withdrawal and refund policy in the Terms and Conditions.

We apply daily, weekly and monthly withdrawal limits. You can review the withdrawal limits in our Terms and Conditions .

Refresh the page and reopen the game. If the problem persists, take one of the following steps:

clear the browser cache;

open the page with the game using another browser;

update Adobe FlashPlayer.

The speed of games depends solely on the speed of your Internet connection. To increase the bandwidth of your internet, please reduce the number of web applications that are open on your computer during your game in the online casino.

Yes, you can play in online casinos from any convenient for you mobile device.

The problem may be an outdated model of a mobile device that does not support games. Please contact our support team at support@greenspin.bet and provide information on the model of the mobile device, operating system and browser. We will check for possible problems.

As soon as your internet connection is restored, you can continue the game from the moment where it stopped. An exception is multi-player games in which other players also place bets.

If you think an error has occurred during the game, please contact our customer support. Try to provide as much information as possible: the name of the game and the time when you played, the amount of the bet and a description of what happened during the game. A screenshot of the problem will also help us resolve your issue faster.

To receive a welcome bonus, please register an account in GreenSpin Casino, enter the promotional code for the corresponding bonus and make a deposit.

You can learn more about welcome bonuses here.

Yes, you can request a withdrawal of bonus funds, but only after fulfilling the conditions for wagering the bonus. If you request a withdrawal of funds before the minimum requirements for wagering are met, the bonus and all winnings from it will be canceled.

To see all the bonuses available to you, go to the «Bonuses» tab in your account.

If the bonus is activated by the promo code, then you can see it only after entering the promo code when you make a proper deposit into the account.

GreenSpin Casino uses the 128-bit SSL (Secure Socket Layer) protocol for secure communication over the internet for complete security of all transactions conducted on the website. The confidentiality of the received players’ data during the use of the website is one of the basic principles of our work, so you can be absolutely sure that all the operations you carry out are confidential, and the personal data transmitted by you is safe. You can learn more about our privacy policy using this link.

We advise you not to use the same passwords for the GreenSpin Casino website and for email tied to your account, as well as for other websites.

Regularly check your computer for viruses and malware that might steal your sensitive information.

The Responsible Gaming page has a number of different limit settings. Today we use the following:

• Deposit limit - limits the amount of money that you can deposit into your account per day, week or month.
• Loss limit - stops your game if you have reached the specified limit amount per day, week or month.
• Bet limit - limits your total bet amount in games per day, week or month. Please note that you can bet in total, for example, 100 USD, but at the same time your balance will not change much.
• Game session limit - time that you can spend in the game before the game session automatically ends. After that, you cannot immediately log in to the website and start the game again.

Self-restriction is a temporary suspension of gaming activity from 1 day to 6 months. You will be able to log in to your account, but you will not have an opportunity to replenish your account, and you will not receive our offers with promotions. As soon as your limit expires, the account is activated automatically. At the same time, you can unlock it before the deadline, but the cancellation of the restriction will take 7 days.

Self-exclusion is a closing of gaming activity for a period of more than 6 months before it is blocked forever. You will not be able to log into your account, as well as unlock it before the specified time. If you decide to unblock your account, you need to contact our customer support.

You can always do this on the Responsible Gaming page. To do this, just select the desired limit and make the appropriate changes. Remember that if you increase or disable the limit, you will receive an email asking you to confirm your actions. Also, the new limit will be applied within 7 days from the date of your confirmation.

This restriction is in place to help you control yourself and not take impulsive actions.